Complaints procedure

Complaints procedure

We place a real emphasis on communication and there’s always a way to get in touch with us, should you need any help or advice.

But in the unlikely event you feel things aren’t going as well as you would like, please follow the official DVSA complaints procedure.

The key elements of the procedure are set out below:


Should you have a complaint regarding your driving instructor you should, where possible, direct your complaint(s) to them in the first instance.

Should you not receive satisfaction, or if you feel that the relationship has broken down to a position where you feel you cannot discuss matters with the instructor, reference may be made to the Driving Standards Agency’s Registrar of Approved Driving Instructors, who will consider the matter and advise accordingly.

Phone: 0300 200 1122
The Axis Building
112 Upper Parliament Street

It is worth noting that the DVSA will not become involved in matters concerning payment by clients of tuition fees, readiness for test, or any other contractual matter not directly concerned with the giving of driving instruction.